MySpingoThese terms govern the use of MySpingo Casino (myspingo-casino.net) and apply to every registered account. By depositing, claiming a bonus, or placing a wager, a player accepts the terms below in full. Where a specific promotion carries its own rules, those rules sit alongside, not instead of, this general policy.
1. Eligibility
- Players must be at least 18 years of age, or the legal gambling age in their jurisdiction if higher.
- One account is permitted per person, per household, and per verified payment method. Duplicate accounts will be closed and any balance forfeited.
- MySpingo does not knowingly accept players from jurisdictions where online gambling is restricted or prohibited. It remains the player’s responsibility to confirm the legality of online gambling in their own location.
2. Account Registration and Verification
- Accurate personal information must be provided at registration and kept current. False information may result in account suspension.
- Identity verification (KYC) may be requested at any point, and is mandatory before the first withdrawal is processed. Accepted documents typically include a government-issued ID, a recent proof of address, and proof of the payment method used.
- Accounts opened via Pay n Play banking are verified through the bank login itself, though additional documentation may still be requested for large withdrawals or as part of standard risk review.
3. The Welcome Bonus
- New players who register and make a qualifying first deposit of at least €20 receive a 250% match bonus up to a maximum of €2,500.
- The bonus credits automatically to the account balance shortly after the qualifying deposit clears.
- A wagering requirement of 35x applies to the combined bonus and deposit amount before any winnings derived from the bonus can be withdrawn.
- The maximum stake permitted per spin or round while a bonus is active is €5. Wagers placed above this limit while bonus wagering is incomplete may result in the bonus and associated winnings being voided.
- Wagering must be completed within 21 days of the bonus being credited. Any incomplete wagering after this window results in forfeiture of the remaining bonus balance and related winnings.
- Submitting a withdrawal request while bonus wagering is incomplete will cancel the remaining bonus balance.
- Certain games may be excluded from bonus wagering or contribute at a reduced rate; the current list of excluded or reduced-contribution games is available from customer support.
- One welcome bonus is permitted per player, household, IP address and payment method.
4. Deposits and Withdrawals
- Minimum deposit across most methods is €10, with method-specific maximums detailed on the Payments page.
- Withdrawals are processed to the same payment method used for the deposit wherever possible. Where this is not possible, an alternative verified method may be requested.
- Processing times vary by method: e-wallets and Trustly/Pay n Play transactions typically clear fastest, card withdrawals follow standard banking timelines of one to three business days, and cryptocurrency withdrawals typically clear within an hour.
- MySpingo reserves the right to request additional verification before releasing large withdrawals, in line with standard anti-money-laundering practices.
- Withdrawal requests may be cancelled by the player prior to processing, at which point funds return to the playable balance.
5. Game Rules and Fair Play
- All games use random number generators or, for live titles, licensed live dealer studios, independently audited for fairness.
- In the event of a technical malfunction, disconnection, or software error affecting a game round, MySpingo reserves the right to void the round and refund the original stake.
- Any wins resulting from a demonstrable software error or exploit will be voided, and the account may be reviewed.
6. Responsible Gaming
- Players can set deposit limits, loss limits, and session time reminders from their account settings at any time.
- Self-exclusion, ranging from short cooling-off periods to permanent account closure, is available on request through customer support and takes effect promptly once submitted.
- MySpingo supports responsible gaming resources including Gamblers Anonymous International and encourages any player concerned about their gambling habits to seek support early.
7. Account Suspension and Closure
- MySpingo reserves the right to suspend or close an account found to be in breach of these terms, involved in fraudulent activity, or associated with a bonus abuse pattern such as coordinated multi-accounting.
- Players may close their own account at any time by contacting customer support; any withdrawable balance not tied to active bonus wagering will be paid out.
8. Changes to These Terms
MySpingo may update these terms from time to time to reflect regulatory changes, new game additions, or policy adjustments. Continued use of the account after changes are published constitutes acceptance of the revised terms. Material changes affecting active bonuses will be communicated directly to affected players.
9. Limitation of Liability
MySpingo is not liable for losses arising from a player’s own internet connectivity issues, device malfunctions, or failure to read and understand these terms and the specific rules of any bonus or game before participating.
10. Contact
Questions regarding these terms, an active bonus, or an account issue can be directed to customer support through live chat or via support@myspingo-casino.net.
Playing at MySpingo Casino is restricted to those 18 years of age or older. Please gamble responsibly.